Mission and values

Metering companies must not only deliver products that are innovative, reliable, and have a long life, but also ensure that their overall offering provides the customer a definitive return on investment. Elster is well positioned to take up the challenge to satisfy even more of the customers' needs across all of the energy metering markets. And we measure ourselves not by our competitors but rather by the satisfaction of our customers and clients and the respective success of their businesses.

Elster Metering is made up of multiple operating entities throughout the world. We can operate extremely quickly and we can leverage the expertise from all the Elster companies and can accelerate development cycles. We anticipate our customers' future needs, but more importantly we show how our new products and services add value to our customers' businesses. One of the areas that have been the focus of our efforts is product life-cycle costs. We analyse the value proposition from the time the meter is manufactured to the time it is removed and scrapped. We are always developing ways to drive down the life-cycle costs of operating these assets.

We also look at methods to improve the way meter data is managed and processed. The importance of turning data into knowledge that can add value to our customers is critical. We look far beyond automatic metering reading (AMR) – we develop solutions to help utilities build stronger relationships with their customers. With metering knowledge, utilities can show their customers how to reduce the cost of their monthly utility bill, or advise them about potential or existing problems in their service area. We examine new ways our customers can acquire metering solutions and creative ways to finance those solutions.

Elster Metering is part of the world's largest dedicated metering company, combining the market leaders in electricity, water and gas metering. Elster is the future. We are reliable: we foresee market and technology change and stay on top. We lead our customers to the 21-century. We lean on continuous innovations and in-depth understanding of customer’s requirements on the competence and motivation of our employees. We are proud of our status as a global leader in metering products and systems. Our goal to become the preferred supplier for all metering solutions in electricity, energy, water and gas.